Refusionspolitik

30-Day Return Window
You have 30 days from the day you receive your item to request a return. To be eligible, the item must be in the condition you received it, with its original packaging, and you must have your order number or proof of purchase.

How to start a return
Email us at lauren@trykindpaws.com with your order number. Our team will approve your return and send you the return address and instructions. Please do not ship anything back before your return is approved - packages sent without an approved return cannot be accepted or refunded.

Orders that have not shipped yet
If your order has not shipped, contact us and we will cancel it and refund you in full.

Orders that have already shipped
Once an order has shipped, you have two options:

• Return it for a full refund. Request a return, ship the item back to the address our team provides, and we will refund you in full once we receive and inspect it. Return shipping is paid by the customer, and we recommend a tracked service - we cannot refund items that do not reach us.
• Keep it and request a partial refund. If you would rather not ship the item back, we can offer a partial refund of up to 50% of the item price, reviewed case by case. Contact our team and we will work it out with you.

Damaged, defective, or wrong item
This is on us. Inspect your order when it arrives and contact us right away with a photo. If your item is damaged, defective, or not what you ordered, we will replace it or refund you in full, and we cover return shipping. The 50% partial-refund option above does not apply to these cases.

European Union and United Kingdom - 14 day cooling off period
If your order is shipped into the EU or the UK, you may cancel or return it within 14 days of receipt for any reason, without giving a justification, for a full refund. The item must be returned in the condition you received it with its original packaging, and return shipping is paid by the customer. This right applies regardless of the options above.

Non-returnable items
We cannot accept returns on gift cards, or on items that have been damaged through misuse after delivery. Please contact us if you are unsure about your item.

Exchanges
The fastest way to get the item you want is to return the one you have for a refund, and place a new order separately.

Refund timing
We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund, contact us at lauren@trykindpaws.com.

Questions
Contact us any time at lauren@trykindpaws.com and our team will help.