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Hey Pawsome - Terms of Service & Legal Policies

TERMS OF SERVICE

Last Updated: April 11, 2025

1. INTRODUCTION

Welcome to Hey Pawsome ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Hey Pawsome website, mobile application, and services (collectively, the "Services"), including any content, functionality, and services offered on or through www.heypawsome.com or related domains.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our Services.

2. DISCLAIMER OF MEDICAL ADVICE

2.1 Veterinary Consultation Required

THE INFORMATION, CONTENT, AND SERVICES PROVIDED BY HEY PAWSOME, INCLUDING BUT NOT LIMITED TO INFORMATION RELATED TO OUR VET FORMULATED SKIN SPRAY, IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR VETERINARIAN WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR PET'S HEALTH CONDITION.

2.2 Not FDA Evaluated

OUR PRODUCTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION (FDA). OUR PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION IN ANIMALS. THE RESULTS FROM OUR PRODUCTS MAY VARY FROM PET TO PET AND ARE NOT GUARANTEED.

2.3 No Liability for Pet Health Outcomes

HEY PAWSOME AND ITS AFFILIATES, EMPLOYEES, AGENTS, AND PARTNERS DISCLAIM ALL LIABILITY FOR ANY ADVERSE HEALTH OUTCOMES ALLEGEDLY CONNECTED WITH THE USE OF OUR PRODUCTS. BY USING OUR PRODUCTS, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE DOING SO AT YOUR OWN RISK AND DISCRETION.

3. PRODUCT USE AND SAFETY

3.1 Intended Use

Our Vet Formulated Skin Spray is intended for external use on pets only, as directed. The product should not be ingested, and while we have included a bitter agent to discourage licking, customers should monitor their pets during and after application.

3.2 Proper Application

Customers agree to follow all application instructions provided with the product. Misuse or improper application of the product may result in undesired outcomes for which we are not liable.

3.3 Allergic Reactions

While our products are formulated to be gentle and safe for pets, individual allergic reactions can occur. Customers should discontinue use and seek veterinary care if their pet exhibits signs of an allergic reaction. Hey Pawsome is not liable for allergic reactions or sensitivity to our products.

3.4 Storage Requirements

Customers agree to store the product as directed, out of reach of children and pets, at room temperature (15-30°C), away from direct sunlight. Improper storage may affect product efficacy for which Hey Pawsome cannot be held responsible.

4. PURCHASE AND SUBSCRIPTION TERMS

4.1 Accuracy of Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Services. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4.2 Subscription Services

If you select a subscription option ("Subscribe & Save"), you authorize us to charge your payment method on a recurring basis in accordance with your selected subscription cycle. You can cancel your subscription at any time by contacting our customer service team at support@heypawsome.com.

4.3 Modification of Prices

We reserve the right to modify prices for our products at any time. If you have a subscription, we will notify you of any price changes before your next billing cycle.

4.4 Order Acceptance and Limitation

We reserve the right to refuse any order placed through our Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

5. REFUNDS AND RETURNS POLICY

5.1 90-Day Money Back Guarantee

We offer a 90-day money-back guarantee on all product purchases. If you are not satisfied with your purchase for any reason, you may request a refund within 90 days of the original purchase date.

5.2 Refund Limitations

Shipping costs are non-refundable under any circumstances once the order has been shipped. We cannot receive a refund from shipping carriers and therefore cannot pass that refund on to customers.

5.3 Refund Process

For orders that have not yet shipped, we will process a full refund immediately upon request.

For orders that are in transit, refunds cannot be processed until the product is delivered. Once delivered, customers may request a refund of the product cost (excluding shipping).

For delivered orders, customers may either: a) Keep the product and receive a refund of the product cost (excluding shipping); or b) Return the product to our specified return address, after which we will process a refund of the product cost (excluding shipping).

5.4 Subscription Refunds

For subscription orders: a) First month's order: Eligible for full product refund (excluding shipping costs) if requested within 90 days. b) Second and subsequent months' orders: Eligible for a 50% refund of the product cost (excluding shipping) if requested after shipment has occurred.

5.5 Damaged or Defective Products

If you receive a damaged or defective product, please contact customer service within 7 days of receipt with photos of the damage. We will either replace the product or provide a full refund including shipping at our discretion.

6. SHIPPING POLICY

6.1 Shipping Timeframes

We aim to ship all orders within 1-2 business days of order placement. Delivery typically takes 5-7 business days from the shipping date for domestic and international orders.

6.2 Shipping Limitations

We currently do not ship to Hawaii, Hong Kong, and countries within the European Union. For customers in these locations, we apologize for the inconvenience.

6.3 Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. If you do not receive this email, please check your spam folder or contact our customer service team.

6.4 International Shipping

For international orders, additional customs fees, taxes, or duties may apply. These fees are the responsibility of the customer and are not included in our shipping costs.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Ownership

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Hey Pawsome, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial purposes.

7.3 Restrictions

You may not: a) Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services; b) Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text; c) Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services; d) Access or use the Services for any commercial purposes.

8. USER CONTENT

8.1 User Contributions

The Services may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, reviews, and other interactive features that allow users to post, submit, publish, display, or transmit content or materials.

8.2 Content Standards

All User Content must comply with all applicable federal, state, local, and international laws and regulations and must not: a) Be defamatory, obscene, invasive of privacy, or otherwise objectionable; b) Promote discrimination, bigotry, racism, hatred, or physical harm against any group or individual; c) Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person; d) Violate the legal rights of others or contain any material that could give rise to civil or criminal liability; e) Be likely to deceive any person; f) Promote illegal activity or advocate, promote, or assist any unlawful act; g) Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person; h) Impersonate any person, or misrepresent your identity or affiliation with any person or organization; i) Involve commercial activities or sales.

8.3 License to User Content

By posting User Content, you grant us and our affiliates and service providers a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

9. LIMITATION OF LIABILITY

9.1 Disclaimer of Warranties

YOUR USE OF THE SERVICES AND PRODUCTS IS AT YOUR SOLE RISK. THE SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HEY PAWSOME, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, OR ANY OTHER DAMAGES OF ANY KIND, ARISING FROM OR IN CONNECTION WITH:

a) YOUR USE OR INABILITY TO USE THE SERVICES OR PRODUCTS; b) ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US; c) ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICES; d) ANY THIRD PARTY ACTS OR OMISSIONS; e) ANY OTHER MATTER RELATING TO THE SERVICES OR PRODUCTS.

9.3 Pet Injury or Death

WITHOUT LIMITING THE FOREGOING, HEY PAWSOME EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY INJURY, ILLNESS, OR DEATH TO YOUR PET OR OTHER PETS ALLEGEDLY ARISING FROM THE USE OR MISUSE OF OUR PRODUCTS, WHETHER SUCH CLAIMS ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

9.4 Cap on Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE PRODUCTS DURING THE PERIOD OF 3 MONTHS PRIOR TO ANY CAUSE OF ACTION ARISING.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Hey Pawsome, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Services' content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Services.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule.

11.2 Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in Los Angeles County, California, using the English language in accordance with the Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.

11.3 Exceptions to Arbitration

The following shall not be subject to arbitration and may be brought in a court of competent jurisdiction in Los Angeles County, California: a) Any dispute related to actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; b) Any claim for emergency injunctive relief; c) Any disputes related to a violation of the "User Content" section of these Terms.

11.4 Class Action Waiver

ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW: a) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER PROCEEDING; b) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND c) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.

12. CHANGES TO TERMS

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

13. CONTACT INFORMATION

Questions or comments about the Services or these Terms may be directed to us at support@heypawsome.com.

PRIVACY POLICY

Last Updated: April 11, 2025

This Privacy Policy describes how Hey Pawsome ("we," "us," or "our") collects, uses, and shares information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy does not apply to information we collect offline or through any other means, including on any other website operated by any third party.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, fill out a form, submit or post content, make a purchase, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

1.2 Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons.

1.3 Information We Collect from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers, and publicly available sources.

2. HOW WE USE INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our Services;
  • Process transactions and send related information, including confirmations, receipts, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Respond to your comments, questions, and requests, and provide customer service;
  • Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our select partners;
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hey Pawsome and others;
  • Personalize and improve the Services and provide content or features that match user profiles or interests;
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Carry out any other purpose for which the information was collected.

3. HOW WE SHARE INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of Hey Pawsome or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company;
  • Between and among Hey Pawsome and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • With your consent or at your direction, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

4. DATA SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

5. YOUR CHOICES

Account Information You may update, correct, or delete information about you at any time by logging into your online account or emailing us at support@heypawsome.com. If you wish to delete or deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes.

Cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to support@heypawsome.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

6. CONTACT US

If you have any questions about this Privacy Policy, please contact us at: support@heypawsome.com.

STORAGE AND HANDLING INSTRUCTIONS

Last Updated: April 11, 2025

PROPER STORAGE OF VET FORMULATED SKIN SPRAY

For optimal effectiveness and safety, please store your Vet Formulated Skin Spray according to these guidelines:

Temperature Control:

  • Store at room temperature (15-30°C / 59-86°F)
  • Keep away from extreme temperatures, both hot and cold
  • Do not freeze
  • Do not leave in direct sunlight or in a hot vehicle

Container Care:

  • Keep the bottle tightly closed when not in use
  • Store in the original container - do not transfer to other containers
  • Keep the spray nozzle clean to prevent clogging

Location:

  • Store in a cool, dry place
  • Keep out of reach of children and pets
  • Store away from food, beverages, and pet food
  • Avoid storage in bathrooms or other high-humidity areas

Shelf Life:

  • Unopened: 36 months from manufacture date
  • After opening: 12 months
  • Do not use after the expiration date printed on the bottle

If Product Freezes: If the product accidentally freezes, allow it to thaw completely at room temperature and shake well before use. If the product's appearance or consistency changes significantly after freezing, please discontinue use.

Travel and Transportation: When traveling with the Vet Formulated Skin Spray, ensure the bottle is tightly closed and placed in a sealed plastic bag to prevent leakage. For air travel, remember that this product must comply with TSA liquid restrictions if carried in cabin luggage.

Disposal: When disposing of the empty bottle or unused product, please follow local regulations for recyclable materials. Rinse the bottle thoroughly before recycling.

Failure to follow these storage instructions may affect the product's effectiveness, stability, and safety profile. Hey Pawsome is not responsible for product performance issues resulting from improper storage.

SHIPPING POLICY

Last Updated: April 11, 2025

1. SHIPPING REGIONS AND EXCLUSIONS

1.1 Domestic Shipping We ship to all states within the United States, with the exception of Hawaii.

1.2 International Shipping We ship to most international destinations, with the following exceptions:

  • Hong Kong
  • All countries within the European Union
  • Regions with sanctions or trade restrictions
  • Regions with prohibitive import regulations for pet care products

1.3 Policy Changes Our shipping regions are subject to change based on regulatory requirements, carrier availability, and other factors. Please check our website for the most current shipping information.

2. SHIPPING METHODS AND TIMEFRAMES

2.1 Processing Time All orders are typically processed within 1-2 business days after payment confirmation.

2.2 Delivery Timeframes

  • Domestic (US) orders: 5-7 business days from shipping date
  • International orders: 5-7 business days from shipping date (customs clearance may add additional time)

2.3 Shipping Carriers We use reputable shipping carriers including USPS, UPS, DHL, and FedEx. The specific carrier used for your order will depend on your location and other shipping factors.

2.4 Expedited Shipping Expedited shipping options may be available at checkout for an additional fee.

3. SHIPPING COSTS

3.1 Domestic Shipping Shipping costs are calculated based on destination, weight, and the shipping method selected at checkout.

3.2 International Shipping International shipping costs are calculated based on destination country, weight, and the shipping method selected at checkout.

3.3 Free Shipping Promotions We occasionally offer free shipping promotions. Terms and conditions for these promotions will be clearly stated at the time they are offered.

4. ORDER TRACKING

4.1 Tracking Information Once your order ships, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.

4.2 Tracking Updates Please note that tracking information may take 24-48 hours to update after your shipping confirmation is sent. International tracking may be limited once the package leaves the United States.

4.3 Missing Tracking Information If you haven't received tracking information within 3 business days of your order, please contact our customer service team at support@heypawsome.com.

5. INTERNATIONAL ORDERS

5.1 Customs Duties and Taxes International customers are responsible for all customs duties, taxes, and import fees imposed by their country. These fees are not included in the purchase price or shipping cost and are collected at the time of delivery or package pickup.

5.2 Customs Delays International shipments may be subject to customs inspection, which can delay delivery. Hey Pawsome has no control over these delays and cannot guarantee delivery timeframes for international orders.

5.3 Import Restrictions Some countries have restrictions on importing pet care products. It is the customer's responsibility to check their country's import restrictions before placing an order. Hey Pawsome is not responsible for packages seized or returned due to import restrictions.

6. DELIVERY ISSUES

6.1 Address Accuracy Customers are responsible for providing accurate and complete shipping addresses. Hey Pawsome is not responsible for delivery delays or losses resulting from incorrect address information.

6.2 Failed Delivery Attempts If a delivery attempt fails, the carrier will typically leave a notice with instructions for rescheduling delivery or picking up the package from a local facility.

6.3 Unclaimed Packages Packages that are unclaimed from the carrier and returned to us will be refunded minus the original shipping costs and a restocking fee of 15%.

7. LOST OR DAMAGED PACKAGES

7.1 Domestic Orders For packages that are lost or damaged during transit:

  • Report the issue within 7 days of the expected delivery date
  • Provide your order number and any photos of damaged items
  • We will either replace the item or provide a refund at our discretion

7.2 International Orders For international orders that are lost or damaged:

  • Report the issue within 14 days of the expected delivery date
  • Provide your order number and any photos of damaged items
  • We will either replace the item or provide a refund at our discretion

7.3 Limitations Hey Pawsome is not responsible for:

  • Packages shown as "Delivered" by the carrier
  • Packages lost or damaged due to customs inspection
  • Delays or losses due to incorrect address information

8. CONTACT INFORMATION

For any questions or concerns about your shipment, please contact our customer service team:

  • Email: support@heypawsome.com
  • Response time: Within 1 business day

REFUND & CANCELLATION POLICY

Last Updated: April 11, 2025

1. MONEY-BACK GUARANTEE

1.1 90-Day Satisfaction Guarantee We offer a 90-day money-back guarantee on all purchases of our Vet Formulated Skin Spray. If you are not completely satisfied with your purchase for any reason, you can request a refund within 90 days of the original purchase date.

1.2 Eligibility To be eligible for a refund under our satisfaction guarantee:

  • The refund request must be made within 90 days of the original purchase date
  • You must provide your order number or proof of purchase
  • The product may be used, partially used, or unused

2. REFUND LIMITATIONS

2.1 Non-Refundable Items The following are not eligible for refund:

  • Shipping costs once an order has been shipped
  • Taxes and duties paid on international orders
  • Products damaged due to misuse, abuse, or improper storage
  • Products purchased through unauthorized resellers

2.2 Shipping Cost Policy Shipping costs are non-refundable under any circumstances once the order has been shipped. This is because we have already paid the shipping carrier and cannot receive a refund from them.

3. REFUND PROCESS FOR DIFFERENT SCENARIOS

3.1 Orders Not Yet Shipped For orders that have not yet been shipped:

  • Full refund (100% of product cost and shipping) will be processed immediately upon request
  • Refunds will be issued to the original payment method

3.2 Orders In Transit For orders that have already shipped but have not yet been delivered:

  • We cannot process a refund until the product is delivered
  • Once delivered, you may request a refund of the product cost (excluding shipping)
  • You are not required to return the product

3.3 Delivered Orders For orders that have been delivered, you have two options: a) Keep the product and receive a refund of the product cost (excluding shipping) b) Return the product to our specified return address (at your expense), after which we will process a refund of the product cost (excluding shipping)

3.4 Damaged or Defective Products If you receive a damaged or defective product:

  • Contact customer service within 7 days of receipt
  • Provide photos of the damage or defect
  • We will replace the product or provide a full refund including shipping at our discretion

4. SUBSCRIPTION (SUBSCRIBE & SAVE) REFUNDS

4.1 First Month's Order For the first month of a subscription:

  • Eligible for full product refund (excluding shipping costs) if requested within 90 days
  • Standard refund options and processes apply as outlined in Section 3

4.2 Second and Subsequent Months For the second and subsequent months of a subscription:

  • Eligible for a 50% refund of the product cost (excluding shipping) if requested after shipment has occurred
  • No refund available if requested more than 90 days after the specific subscription charge

4.3 Subscription Cancellation You may cancel your subscription at any time by:

  • Logging into your account and canceling through your subscription settings
  • Emailing our customer service team at support@heypawsome.com
  • Cancellations must be made at least 3 business days before your next scheduled billing date to prevent the next shipment

5. REFUND PROCESSING

5.1 Refund Method Refunds will be issued to the original payment method used for the purchase.

5.2 Processing Time Refunds typically process within 3-5 business days of approval, but may take 5-10 business days to appear on your statement depending on your financial institution.

5.3 Confirmation You will receive an email confirmation when your refund has been processed.

6. ORDER CANCELLATION

6.1 Pre-Shipment Cancellation Orders that have not yet shipped can be canceled by contacting our customer service team. A full refund will be issued.

6.2 Post-Shipment Cancellation Orders that have already shipped cannot be canceled. Please refer to our refund policy for options after shipment.

6.3 Subscription Cancellation

  • You may cancel future subscription orders at any time through your account or by contacting customer service
  • Canceling a subscription does not automatically refund any already processed orders
  • For refunds on already processed subscription orders, please follow the refund procedures in Section 4

7. SPECIAL CIRCUMSTANCES

7.1 Promotional Items or Discounts For orders placed using promotional codes or discounts:

  • Refunds will be for the actual amount paid after discounts
  • Free items received as part of a promotion may need to be returned or their value may be deducted from the refund amount

7.2 Bundle Purchases For bundle or multi-item purchases:

  • Returns or refunds for individual items within a bundle will be prorated based on the value of that item within the bundle
  • If a bundled discount was applied, the refund will reflect the discounted price of the item

8. CONTACT INFORMATION

For refunds, returns, or cancellations, please contact our customer service team:

  • Email: support@heypawsome.com
  • Include your order number and reason for refund/return in your communication
  • Our team will respond within 1 business day

9. POLICY CHANGES

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

DISCLAIMER AND RISK ACKNOWLEDGMENT

Last Updated: April 11, 2025

PRODUCT USE DISCLAIMER

By purchasing, using, or allowing the use of Hey Pawsome's Vet Formulated Skin Spray, you acknowledge and agree to the following terms:

1. NOT A SUBSTITUTE FOR VETERINARY CARE

The Hey Pawsome Vet Formulated Skin Spray is not a replacement for professional veterinary care or advice. This product is designed to complement, not replace, professional veterinary treatment. We strongly recommend consulting with a licensed veterinarian before using this product, especially if your pet has pre-existing skin conditions, is pregnant, nursing, or has known allergies.

2. NO MEDICAL CLAIMS

Hey Pawsome's Vet Formulated Skin Spray is not intended to diagnose, treat, cure, or prevent any disease or medical condition in animals. While our product has been formulated by a veterinarian with ingredients known for their soothing properties, individual results may vary, and we make no guarantee that our product will resolve or improve any specific medical condition.

3. NOT FDA EVALUATED

This product has not been evaluated by the Food and Drug Administration (FDA). It is not intended to diagnose, treat, cure, or prevent any disease in pets or humans.

4. USER RESPONSIBILITY

The user assumes all responsibility for:

  • Proper application according to instructions
  • Monitoring the pet during and after application
  • Discontinuing use if adverse reactions occur
  • Seeking veterinary care if the pet's condition worsens or does not improve
  • Proper storage of the product according to instructions
  • Preventing ingestion of the product by pets or humans

5. WAIVER OF LIABILITY

THE USE OF THE SERVICE OR ANY PRODUCT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF HEY PAWSOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. PET INJURY OR DEATH DISCLAIMER

HEY PAWSOME EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY INJURY, ILLNESS, OR DEATH TO ANY PET ALLEGEDLY RESULTING FROM THE USE OR MISUSE OF OUR VET FORMULATED SKIN SPRAY, WHETHER SUCH CLAIMS ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

By purchasing or using Hey Pawsome's Vet Formulated Skin Spray, you assume all risks associated with its use and agree that Hey Pawsome shall not be held responsible for any adverse reactions, injuries, or other negative outcomes resulting from the use of the product, regardless of whether the product was used according to the provided instructions.

7. ACCEPTANCE OF RISK

BY USING HEY PAWSOME'S VET FORMULATED SKIN SPRAY, YOU KNOWINGLY AND VOLUNTARILY ACCEPT AND ASSUME ALL RISKS ASSOCIATED WITH ITS USE, INCLUDING THE POSSIBILITY OF ADVERSE REACTIONS, ALLERGIC RESPONSES, SKIN IRRITATION, OR OTHER UNINTENDED CONSEQUENCES, AND AGREE TO FULLY RELEASE AND DISCHARGE HEY PAWSOME FROM ANY AND ALL CLAIMS ARISING THEREFROM.

8. SMS

By consenting to heypawsome’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at sakuracream@protonmail.com for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy https://heypawsome.com/privacy-policy  to determine how we collect and use your personal information.

CONTACT INFORMATION

Questions about our policies, products, or services should be sent to us at:

Hey Pawsome Email: support@heypawsome.com Address: 17480 Colima Rd #1039, Rowland Heights, CA 91748

Last updated: April 11, 2025